Mallovoadd Classified Refund Policy
Effective Date: 16 August 2024
Thank you for choosing Mallovo Classified (mallovoadd.com) for your online classified needs. We strive to provide the best service possible, and your satisfaction is our top priority. This Refund Policy outlines the circumstances under which refunds will be issued and the process to request a refund.
1. Eligibility for Refunds
- Service Issues: If you experience any technical or service-related issues that hinder the proper functioning of your classified listing, you are eligible for a refund.
- Virtual Products: Customers can request a refund for virtual products ordered within 10 days of purchase if:
- The product received is different from the description provided.
- No download file is available after payment completion.
- The information provided is incomplete or inaccurate.
- The plugin product is incompatible with your system.
- Paid Services: Customers can claim a refund within 10 days for any issues related to paid services, including:
- Mark as Premium: If the service does not perform as advertised.
- Highlighting Ads: If the service fails to highlight the ad as intended.
- Move to Top: If the ad does not appear at the top as promised.
- Pay for Republishing: If the republished ad does not meet your expectations.
- Service Validity: All issues must be valid and verifiable by our support team. We reserve the right to investigate and determine the cause of the issue before approving a refund.
- Customer Feedback: We value your feedback. If you experience dissatisfaction with any service, you can directly contact us for review, which will be considered for potential refunds.
- Consumer Rights: This policy does not affect your statutory rights as a consumer under applicable law.
2. Refund Request Process
- Contact Support: Email our customer support team at [email protected] within 10 days of your purchase. Provide your order details, a description of the issue, and any relevant screenshots or evidence.
- Issue Verification: Our team will review your request and may contact you for additional information or clarification. We aim to resolve all refund requests within 5 business days.
- Approval: If your refund request is approved, the amount will be credited back to the original payment method within 7-10 business days.
3. Non-Refundable Circumstances
- Change of Mind: Refunds are not available for users who change their mind after purchasing a listing or service.
- Violation of Terms: If the service issue arose due to a violation of our Terms of Service, such as posting prohibited content, no refund will be issued.
4. Amendments to the Refund Policy
Mallovo Classified reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately. It is your responsibility to review this policy periodically to stay informed of any updates.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Mallovo Classified
Phone: 9002189742
Email: [email protected]
Address:
Village: Gobindanagar Noonbahi
Para: Noonbahi
Police Station: Englishbazar
Post Office: Malda
Mouza: 71, Dag: 586
Pin Code: 732101
Gram Sansad/Part No.: XIX
