Cancellation Policy for Mallovo Classified

At Mallovo Classified, we prioritize transparency and customer satisfaction. This Cancellation Policy outlines the terms under which users may cancel services or membership plans on our platform. Please read the following carefully.

1. Membership Plans Cancellation

• Overview: Mallovo Classified offers three membership plans: Silver, Gold, and Platinum. Each plan provides specific benefits for posting ads.
• Cancellation Rights: Users may cancel their membership plan at any time. If users contact us within 24 hours of payment, a full refund will be provided. Fees paid for the current billing cycle are non-refundable after this period.
• Access After Cancellation: After cancellation, the account will revert to a free listing status.

2. Cancellation of Paid Promotion Services

• Eligible Services: Users may purchase paid promotion services, such as:
  • Mark as Premium: If the service does not perform as advertised.
  • Highlighting Ads: If the service fails to highlight the ad as intended.
  • Move to Top: If the ad does not appear at the top as promised.
  • Pay for Republishing: If the republished ad does not meet your expectations.
• Cancellation Policy for Paid Services: Users can request cancellation of services within 24 hours of payment, and the amount will be refunded with no questions asked. After 24 hours, paid promotion services are non-refundable unless otherwise stated.

3. Refund Policy for Wallet Balance

• Refundable Amounts: Amounts paid for wallet balance are refundable if customers contact us within 7 days of the transaction. Refund requests received after this period will not be honored.

4. Cancellation Process

• How to Cancel: To initiate a cancellation, users must contact our customer support team via:
  • Email: [email protected]
  • Phone: 9002189742
• Required Information: Users should provide their account details, specify the service or membership plan they wish to cancel, and include any relevant transaction details to expedite the process.

5. Virtual Products Cancellation

• Non-Refundable Products: Virtual products are generally non-refundable. However, if there are issues such as discrepancies in product description, incomplete information, or plugins not functioning, users may request a refund.

6. Refund Processing

• Timeframe for Refunds: Upon receiving a cancellation request, our support team will process any eligible refunds within 7-10 business days. Refunds will be issued through the same payment method used for the original transaction.
• Notification of Refund: Users will receive an email confirmation once the refund has been processed.

7. Changes to the Cancellation Policy

• Policy Modifications: Mallovo Classified reserves the right to modify this Cancellation Policy at any time. Any changes will be communicated to users via email and will also be posted on our website.
• User Responsibility: Users are encouraged to periodically review this policy to remain informed of any updates or changes.

8. Contact Information

For any questions or concerns regarding this Cancellation Policy or any related matters, please do not hesitate to reach out to us:

Mallovo Classified
Email: [email protected]
Phone: 9002189742
Address: Village: Gobindanagar Noonbahi, Para: Noonbahi, Police Station: Englishbazar, Post Office: Malda, Mouza: 71, Dag: 586, Pin Code: 732101, Gram Sansad/Part No.: XIX